# The on-board app enables interactive communication with guests

## Online check-in. Upselling. Hotel account balance. Downloadable invoices. Online chat. Reviews. Navigation. Stay history.

- **Reservations Your** guests can view all reservation details online. If guests wish to cancel a reservation, they can use an online form to specify the reason for cancellation and review all information regarding cancellation policies.
- **Online Check-In Allow** your guests to check in online before arriving at your property. A one-click solution with an online form and an electronic signature feature.
- **Upselling Your** guests can book or order additional services even with an existing reservation. Manage all orders online and in real time. Automate your upselling.
- **Services Do you** offer additional services, such as massages or spa treatments? Let your guests book individual services at a time that suits them.
- **Online Checkout: Your** guests can view all invoice items in their online account. Online payments are available, as are previously issued bills and invoices, which are ready for your guests to download.
- **Reviews Do you want** to know how satisfied guests are with your staff? Let them express praise or share their concerns through a message sent directly to you. Give your staff the opportunity to take more responsibility.
- **Reviews: Let** your guests leave you feedback after their stay. Starting on their check-out date, they’ll have access to a form to rate their overall satisfaction.
- **Communication: In** your onboard app, you can enable chat to communicate more proactively with guests. Or you can allow guests to turn on navigation and make a quick call to the front desk.

[Vyskúšať demo](https://www.horecagroup.sk/kontakt/)

WHAT ELLIPSE SOLVES

## Find a solution for your operation.

- [Going down the slide is easier than setting up the whole flow of a waterpark resort — Explore solution](https://www.horecagroup.sk/en/waterpark-one-wristband/)
- [Payment at the table: the terminal, the till and the receipt in one step — Explore solution](https://www.horecagroup.sk/en/card-payment-at-the-table/)
- [A company stay: the right invoice already at departure — Explore solution](https://www.horecagroup.sk/en/company-stay-invoice/)
- [Our gift vouchers are a complete mess. Can it be solved without another spreadsheet? — Explore solution](https://www.horecagroup.sk/en/gift-vouchers-without-chaos/)
- [A sold-out event: the same capacity on the website and on the phone — Explore solution](https://www.horecagroup.sk/en/event-tickets-one-capacity/)
- [An unattended arrival is not only a form. Check-in, payment and access have to follow it — Explore solution](https://www.horecagroup.sk/en/unattended-hotel-arrival/)
- [One room on several portals: how to reduce the risk of a double booking — Explore solution](https://www.horecagroup.sk/en/one-availability-ota-and-web/)
- [Where did my guests go? Why do I have so few direct bookings? — Explore solution](https://www.horecagroup.sk/en/why-so-few-direct-bookings/)
- [Dynamic rates: the price follows how fast the date is selling — Explore solution](https://www.horecagroup.sk/en/dynamic-hotel-rates/)
- [A card guarantee: the guest pays later, you have certainty — Explore solution](https://www.horecagroup.sk/en/card-guarantee-for-bookings/)
- [A virtual card from the portal: paid on time and without retyping — Explore solution](https://www.horecagroup.sk/en/virtual-cards-from-otas/)
- [Tips on the card: why the team loses them and how to set a fair process — Explore solution](https://www.horecagroup.sk/en/card-tips-on-the-pos/)
- [Dinner on the room: the spend is on the folio before the guest leaves — Explore solution](https://www.horecagroup.sk/en/dinner-on-the-room-bill/)
- [Food cost: what the dish really costs you — Explore solution](https://www.horecagroup.sk/en/restaurant-food-cost/)
- [A seasonal menu with AI: a faster draft, the chef has the last word — Explore solution](https://www.horecagroup.sk/en/seasonal-menu-with-ai/)
- [We close the stock only just before the VAT return. By then it no longer helps the manager — Explore solution](https://www.horecagroup.sk/en/stock-during-the-month/)
- [Wellness bookings: a free slot means a free therapist and a free room — Explore solution](https://www.horecagroup.sk/en/wellness-therapist-and-room/)
- [Passes: a clear balance for the guest and the desk — Explore solution](https://www.horecagroup.sk/en/passes-wellness-fitness/)
- [A congress: rooms, halls and catering from one valid order — Explore solution](https://www.horecagroup.sk/en/congress-one-order/)
- [Two bookings on one room: from the warning to the fix — Explore solution](https://www.horecagroup.sk/en/two-bookings-one-room/)
- [Are the housekeepers still reporting clean rooms by radio? Housekeeping can work differently — Explore solution](https://www.horecagroup.sk/en/housekeeping-without-radios/)
- [The apartment statement for the owner: every amount explained — Explore solution](https://www.horecagroup.sk/en/owner-apartment-statement/)
- [Ella answers guests: quickly, correctly and with a person when it is needed — Explore solution](https://www.horecagroup.sk/en/ella-answers-hotel-guests/)
- [Ask the AI about your own numbers through MCP — and check the answer — Explore solution](https://www.horecagroup.sk/en/ask-ai-about-hotel-data/)
- [The payment arrived: how to match it to the booking automatically — Explore solution](https://www.horecagroup.sk/en/match-bank-payments-to-bookings/)
- [The guest register and statistics: the right data already on arrival — Explore solution](https://www.horecagroup.sk/en/guest-register-and-statistics/)
- [Extending the stay: another night with the right rate, room and housekeeping — Explore solution](https://www.horecagroup.sk/en/extend-a-hotel-stay/)
- [When accounting cannot keep up and the paper grows faster than the team — Explore solution](https://www.horecagroup.sk/en/hotel-accounting-automation/)
- [Booking.com is rolling over me. How do I turn an OTA guest into a guest who comes back direct next time? — Explore solution](https://www.horecagroup.sk/en/from-ota-guest-to-direct-return/)
- [Hall bookings: capacity also counts changeover, technical setup and staff — Explore solution](https://www.horecagroup.sk/en/meeting-room-capacity/)

[All practical solutions](https://www.horecagroup.sk/en/blog/?tema=problemy)

Next step

## Do not let an old system hold your business back.

We will show Ellipse on your real processes. No commitment, in plain language, hands on.

Ellipse Team

Room calendar

Occupancy and revenue

Attendance analytics

Team overview

Housekeeping in action

CRM and guests

Inventory

Meal service

Stock receipts

- [Book an Ellipse demo](https://www.horecagroup.sk/kontakt/)
- [Contact us](https://www.horecagroup.sk/kontakt/)

We usually reply within one working day. · Ludvika Svobodu 1, 058 01 Poprad

[Ella](https://www.horecagroup.sk/obchodna-ella/)

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Zdroj: https://www.horecagroup.sk/en/on-board-en/  
Popis: Online check-in. Upselling. Real-time view of the current account. Issued invoices. Online chat. Reviews. Navigation and more in our system.  
Jazyk: en