[Blog](https://www.horecagroup.sk/blog/) # You'll need the card when making the reservation. Payment is due when the guest arrives. A deposit for the full amount is a deterrent, while no guarantee leads to no-shows. Saving your card information at the time of booking and paying later strikes a balance. HORECA GROUP 1 min read ## Two Bad Outcomes for a Single Reservation If you charge the full amount up front, some guests will go to a booking site where they pay only upon arrival. If you don’t charge anything, on Friday you’ll have three empty rooms and three “confirmed” names. The front desk then has to guess whether to hold the room. ## What “card on file” means When a reservation is made, the card is verified and saved. The total amount for the stay is charged according to the rules you’ve set—upon arrival, before arrival, or when the free cancellation period expires. The guest can see that this isn’t a hidden charge. You can see that the reservation is guaranteed. This is not a pre-authorization on every portal in the world. It’s a process on your website and in the payments that Ellipse can process for the booking. The portal’s virtual card is handled by a separate system, not this same transaction for the guest. - The guest completes the reservation without immediately paying the full amount - You have the card details, not just an email - You link the refund to the cancellation policy - A no-show will no longer result in an empty room with no trace Zdieľať: Ako vás tento článok oslovil? Prehrávanie... 1x ### Najobľúbenejšie články #### [We are building a strong CRM loyalty program. What not to forget and how to draw inspiration from successful examples of loyalty programs around the world](https://www.horecagroup.sk/we-are-building-a-strong-crm-loyalty-program-what-not-to-forget-and-how-to-draw-inspiratio/) In the competitive world of hospitality, guest loyalty is one of the most valuable assets. A loyal g... 30 NovViews:2833 emócie Like 1Inspiring 1Agree 1 #### [Some HORECA systems allow you to create recipes; in Ellipse, we use artificial intelligence to optimize your recipes so you can maximize profits and save valuable time](https://www.horecagroup.sk/some-horeca-systems-allow-you-to-create-recipes-in-ellipse-we-use-artificial-intelligence/) Formulation Optimization Using Artificial Intelligence in the Ellipse System ... 30 NovViews:2811 emócia Interesting 1 #### [Initial results from real-world use confirm the expectations. With the RevPRO module, you earn more—regardless of the size of your lodging.](https://www.horecagroup.sk/initial-results-from-real-world-use-confirm-the-expectations-with-the-revpro-module-you-ea/) Optimizing pricing is one of the most complex challenges faced by every hotel, guesthouse, or apartm... 30 NovViews:253 #### [Artificial Intelligence Is a Game-Changer in the Hospitality Industry](https://www.horecagroup.sk/artificial-intelligence-is-a-game-changer-in-the-hospitality-industry/) In a competitive environment, it’s not enough to simply offer guests a room. Today, they’re look... 30 NovViews:245 #### [QR: Table-side ordering with code entry and quick receipt generation. Google Pay, Apple Pay. Fiscal receipt. Tips accepted even for table-side payments](https://www.horecagroup.sk/qr-table-side-ordering-with-code-entry-and-quick-receipt-generation-google-pay-apple-pay-f/) Rush hour at the restaurant is the worst. The waiters can't keep up, you're in a hurry, and you just... 30 NovViews:2391 emócia Like 1 Ellipse POS From order to payment. Connect service, your till and sales reporting. [Discover Ellipse POS](https://www.horecagroup.sk/pos-systemy/) Guest Journey Less routine. More time for guests. Explore online check-in and the digital guest journey. [Explore Self Check-in](https://www.horecagroup.sk/online-check-in/) --- Zdroj: https://www.horecagroup.sk/en/you-ll-need-the-card-when-making-the-reservation-payment-is-due-when-the-guest-arrives/ Popis: When making a reservation, how to save the guest's card and charge for the stay only upon arrival or according to the cancellation policy. Jazyk: en