What we hear when we sit down with operators
For a wellness service one free line in the calendar is not enough. The service needs a person, a room, sometimes equipment, and time to prepare or clean, all at once.
If you keep each capacity separately, the desk builds the appointment by hand and an online booking can never really be self-service.
Why fixing a single step is not enough
An appointment is a product you can sell only when every resource needed to deliver it is free.
Each service has its own length and the resources it needs
A massage may last 50 minutes, but the calendar can block 60 minutes because the room needs preparing. Another treatment may need a specific type of therapist or equipment.
Ellipse calculates the slots that are actually available from those rules.
Online, the guest only sees an appointment you can actually deliver
The website or Self Check-in will not offer a time when the therapist, the room or the capacity you need is missing.
That sharply reduces the follow-up calls of the kind “could you come an hour later?”.
An in-house guest and an external guest can use the same calendar
A hotel guest can add the service to the stay or the folio. An external customer can book it as a separate purchase.
The property then does not have to keep two calendars for the same wellness team.
Payment and a reminder reduce no-shows
For selected services the property can require payment in advance or send an automatic reminder before the appointment.
The hotel sets cancellation and payment rules according to the value of the service and the type of clientele.
WHAT CHANGES ON SITE
What changes in the daily work
- Fewer collisions between therapist and room.
- The online booking works with real capacity.
- The desk does not have to assemble the appointment by hand.
- In-house and external guests sit in one calendar.
- More room to sell wellness before the stay.
CONNECTED ELLIPSE MODULES
The solution does not live in an isolated module
Timed bookings
Self Check-in
CRM & LoyaltyCOMMON QUESTIONS
What operators ask us
Can one service require several resources at once?
Yes, for example a therapist and a specific room.
Can the system add time for preparation?
Yes. The block can be longer than the service itself.
Can the guest book the service before arrival?
Yes, through online sales or the guest journey, depending on the implementation.
Can the service be posted to the room?
When it is connected to the PMS, the service can be part of the hotel folio.
HOW WOULD THIS WORK FOR YOU?
Let us pick one of your most complicated treatments
We set its therapist, room, preparation and online sale. If the most complex service works, the simpler ones are set very quickly.
