Part of the Ellipse platform
Ella AI — a virtual receptionist for hotels
Ellipse is a cloud system for hotels and restaurants. An AI receptionist for guest questions, bookings and upsell, 24/7.
See the module in practice
- 24/7replies to guests even outside reception hours
- AIroutine is automatic, the team takes the complex cases
- 10+no wait for international guests, a multilingual setup that handles the routine better than a busy desk
A FRONT DESK THAT NEVER SLEEPS
The guest asks now. Ella answers now.
Parking, breakfast, check-in, wellness or the services on offer. Ella handles ordinary questions at once and leaves the desk more time for the guests standing in front of it.
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Instant answers
- Stay information
- Hotel FAQ
- Several languages
- Available 24/7
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Help with sales
- A path to the booking
- Stay offers
- Extra services
- Upsell during the conversation
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By your rules
- Hotel knowledge base
- Approved content
- A controlled workflow
- No decisions for the hotel in sensitive situations
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AI and a person
- Hand the request to the team
- Context of the whole conversation
- A notification for the front desk
- The guest does not have to repeat anything
How many times a day does reception answer the same question?
We will show what Ella can handle on her own, which information she answers from, and which situations always go to a person.
FAQ
Questions about this module
What is Ella AI?
Ella is a virtual receptionist for hotels and accommodation. She answers guest questions, helps them find their way around the offer and can point them to a booking or an extra service.
Does Ella answer 24 hours a day?
Yes. The virtual receptionist can answer guests outside front-desk hours as well.
Can Ella answer in other languages?
Yes. She is built for multilingual communication with international guests.
What happens if Ella cannot resolve a question?
She hands the request to a person together with the conversation context, so the guest does not have to explain everything again.
Where does Ella get her information?
From the knowledge base and the data the property has prepared and approved for Ella. The aim is to answer for that specific hotel, not in general terms.
Can Ella also help with sales?
Yes. She can point a guest to a suitable stay, Web Booking or extra services, depending on what that deployment supports.
Ella answers a question about Ellipse right on this page.
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Ellipse Team
