Part of the Ellipse platform
Effective Communication
Ellipse is a cloud system for hotels and restaurants. The right information for the guest at the right time. Ellipse sends emails, and SMS sends them before arrival, during the stay, and after departure—automatically according to the rules you set. After payment and online check-in, the guest can also receive the PIN room code.
See the module in practice
Automated Communication with Guests – Email, SMS, WhatsApp | Ellipse
You don't have to write to each guest individually. Just set when and to whom the message should be sent, and Ellipse will do it for you.
Examples of automated messages- Before arrival —a reminder to check in online, a request for payment of any outstanding balance, and an offer of additional services.
- On the day of arrival —PIN room or entrance code once the stay is paid for and check-in is complete.
- During the stay – information about services, the restaurant, or the wellness center.
- After departure – a thank-you note, a request for a review, an invitation to return.
Email, SMS, Viber, and WhatsApp. Messages from booking portals and direct guests are also consolidated in a single chat in Ellipse and in the Ellipse Team mobile app.
What’s in it for you- Fewer phone calls and questions at the front desk.
- More check-ins completed and stays paid for before arrival.
- More reviews and repeat guests.
Ella answers a question about Ellipse right on this page.
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