Part of the Ellipse platform
Reviews — central management of guest ratings
Ellipse is a cloud system for hotels and restaurants. Feedback, online reviews and AI replies in one place.
See the module in practice
- 1 miestofeedback, reviews and replies for the whole team
- AI + tímthe reply is drafted automatically, the final word stays with a person
- Po každom pobyteautomated collection of feedback
LISTEN TO GUESTS. REPLY FASTER.
Every review belongs to a stay and a context.
When a rating drops, the average is not enough. You need to know what happened, on which stay, and whether the problem repeats.
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Collecting feedback
- Automatically after the stay
- Your own criteria
- Linked to the booking
- Encrypted link
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Reputation overview
- Reviews in one place
- Filters
- Rating trend
- Recurring topics
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AI replies
- Reply draft
- A person checks it
- A faster reply
- A consistent tone
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One place
- Reply from the admin
- Supported portals
- CRM context
- History of replies
Do you still check reviews on each portal separately?
We will show you how to bring feedback, reviews and replies into one process.
FAQ
Questions about this module
What is Ellipse Reviews?
A module for collecting and managing guest ratings, following up on feedback and working with online reviews from supported channels.
How is feedback collected after the stay?
After departure the system can automatically send the guest a request to rate the stay. The result is tied to that specific stay.
Can the system draft a reply to a review?
Yes. AI can prepare a reply draft that the team checks and edits before sending.
Can you reply to a portal directly from Ellipse?
With supported integrations the aim is to handle the reply in one place and send it back to that channel.
How does a manager see where the problem is?
Ratings can be filtered by period, room, property or channel.
Do reviews also help direct sales?
Yes. Trustworthy feedback and fast replies support the brand reputation and how guests decide.
Ella answers a question about Ellipse right on this page.
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Everything in one platform, without stitching systems together.
Next step
Do not let an old system hold your business back.
We will show Ellipse on your real processes. No commitment, in plain language, hands on.
Ellipse Team
